Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching
skills- 1. Conduct end-to-end testing of Core Banking systems, including various types of accounts (e Loan) from onboarding to GL validations. 2. Test bank's single facility accounts and associated scenarios functionality and accuracy. 3. Perform testing on the bank's lending products, such as Personal Loan, Credit ensure adherence to banking regulations and internal policies. 7. Verify the bank's products and pricing financial transactions processing. 9. Understand the bank's reconciliation process and perform corresponding
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching
Reference: DBN000803-AD-1 CALLING ALL Contact Centre DIALLER ADMINISTRATORS Our client is looking for penetration and metrics such as (connects, DMCs, failed calls, abandonment rates, answer machines detect, customer updating and deletion of: o Users, o Campaigns o Call results o Recycle rules o Dial rules - Understand of data into the dialler/operation for optimal calling and control by following the standard lead loading analyse and tune dialler and/or campaign parameters, call dispositions to drive better understanding of the
technology across all branches and multiple data centres. Key Performance Areas Maintain high availability upgrades of the branch offices and multiple data centre infrastructure (Including cloud services) Manage on latest networking Develop and assist in Data Centre consolidations Cloud Services, Disaster Recovery completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve after hours call outs (including weekends and public holidays) Scheduled standby and call out shifts Where
case management processes telephonically in a call centre environment, via email, and online chat Assist
technical support across the company and for call centre campaigns. - Setting up AD Accounts for new user issuing - Respond to with solution or status of all calls raised within 2 hours. - Equipment ordering. Requirements:
for the inbound calls for all lines assigned to Group Schemes Assist with the Please Call Me numbers Notify with assigned company contacts doing general PR calls Assist any group scheme member with any query or experience Desirable Experience Medical Scheme Call Centre experience Knowledge and Skills Excellent customer