that the agreed standards in respect of length of call, wrap up time, log-on time and updating of database database are maintained while ensuring that the call is directed to the correct channels. Key Deliverables Primary Functions First Line Support / Call Management Ensuring that calls are logged and updated correctly Arrival (ETA’s) for logged calls. Managing the assigned area, ensuring that calls are resolved within the Following up on calls logged daily, keeping a record relating to queries and problem calls, and distributing
experienced Customer Service Agents to join our team of Call Centre Customer Service Representatives to build accuracy Required Experience: 1 Year international call centre experience Exceptional telephone manner, Receiving a high volume of calls from customers. Striving to achieve first-call resolution and maintain maintain the quality of service provided by the call centre. Using listening skills to understand the needs and solutions to resolve their issues. Joining a team of Call Centre Customer Service Representatives and building
Description of Duties Screening telephone calls, taking messages and responding to queries. Arranging level Director. Coordinating meetings, conference calls and interviews. Performing personal errands as required
up on medical requirements daily Making outbound calls and chasing claims requirements Working closely experience in short- or long-term insurance Previous call centre or customer service experience is preferable
proposal applications on system Perform outbound calls for confirmation of cover Ensure quality assurance health-related terminology is preferable Previous call centre or customer service experience is preferable
Description: Increasing customer base by conducting "cold calls" to new/ potential customers; representing the store store positively in the marketplace; structured calls to existing customers Attaining monthly Sales Budgets
responsibilities will include greeting guests, managing phone calls, and providing administrative support to the office professional demeanor Answer and direct incoming phone calls to the appropriate personnel Handle incoming and
Switchboard Operator to assist with high volume calls at the branch in Bloemfontein. The successful candidate reliable and comfortable handling high volume of calls. Successful candidate to report to respective manager Answering a high volume of inbound and outbound calls efficiently and maintaining a response rate swiftly
and maintain Company outlying customer base. To call on local existing customers and find new customers appointments in advance before doing his calls Report weekly call plan to the Branch Manager one week in in advance Report on any changes in the call plan Report on any queries or complaints customers might orders obtained when out on customer calls Complete customer call sheets (with each individual customer) Weekly reporting to Branch Manager using the customer call sheets provided Follow up on Data build web leads
similar role Duties include: Taking all the incoming calls and transferring them to the correct individuals