consumer) focused environment, preferably a call centre Experience in upselling and cross-selling Tertiary
hospital incidents/admissions Ensure maintenance of call centre SLA Liaise with hospitals, doctors, members and
support the Call Centre in achieving the set input and output standards. Accountable for Call Centre 's administration
hospital incidents/admissions Ensure maintenance of call centre SLA Liaise with hospitals, doctors, members and
comethrough the IT Helpdesk. Maintenance of the Call Centre IT Hardware and Software. Support the operations
position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful
through business online reporting tools Previous call centre experience will be an advantage GENERAL ATTRIBUTES