Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and objectives evaluation. Reports on agent, workforce, and quality performance Managing the agents and workforce requirements requirements Training agents where required. Setting process and quality standards Evaluating service delivery Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management administrative support 2 Years Operational contact centre enviroment Knowledge and Skills: Listening skills
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an possible conversion Working hours 8:00 – 16:30 Monday to Friday
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an possible conversion Working hours 8:00 – 16:30 Monday to Friday
Person will be required to work 8hour shifts Monday to Friday, over week-ends when required. Person will
Industrial, Bellville. The working hours are Monday to Friday 8 am - 5 pm, no weekends, no public holidays
activities as predetermined by Property Manager and Centre Manager Decision making authority: Decisions are Business Writing Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy - MS Office Interface / relationships with: Internal : Property / Centre Manager, Lease Administrator, Debtors Administrator
buyers
retail buyers Experience dealing with Merchandising Agents and Field Markets Good numerical skills and able
retail buyers Experience dealing with Merchandising Agents and Field Markets Good numerical skills and able
At least 5 years’ experience in the property / centre management industry. Minimum qualification Grade vehicle. Knowledge required: Advanced Property / Centre management; Technical knowledge; Contract management; liaison giving attention to requirements; profile of centre/buildings; number of owners; public relations; relationships with: Internal : Portfolio Director; Centre Manager; Operations Manager; Lease Administrator;