well-spoken Call Centre Agent to join their team! Their ideal candidate will have solid Call Centre experience 2 years experience in similar role
related field.
Call Centre Team Leader, Illovo - Johannesburg
Market
ponsible for managing the call centre sales team who process Inbound calls.
Help the team to achieve
years of experience in a similar role
Previous experience managing call centre staff
Call Centre
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring information
Must have experience within the Tele-sales environment
Experience & Competencies:
Must have inbound and outbound experience
Good reading abilities as some roles Applying customer service/care principles to all calls
Working with People
Ability to learn information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familyâs
you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry, have
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
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OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
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Working
Management
- Oversee a multifaceted contact centre that handles a variety of queries, including first
concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital
strong focus on call centre metrics such as reducing call volumes, improving first call resolution rates
(contact centre software), ensuring its optimal utilisation for enhancing customer experience and achieving
achieving cost efficiency.
Customer Experience and Self-Service Advancement
Leader experience in a Call Centre department
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required management)
Required Skills and experience:
Legal Collections experience beneficial.
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
You've arrived at iOCO Infrastructure
-Must have Matric, 2- 5 years' working experience in a security service company / or installed