Manage the overall operations of the call centre, driving processes and procedures to ensure a high level identified collection targets.Key responsibilities: Call centre operational managementEnsure the efficient and expected performance standards and targets for call centre agents based on quantifiable metrics, revising ActEnsure all processes and procedures within the call centre align with necessary legal legislative requirementsResourcing train and evaluate staff members within the call centre to ensure a sufficient number of staff are available
Education and Experience: Minimum of 2 years Call Centre experience. You would be selling short or long-term
service levels. Demanding and time-sensitive call centre environment Requirements: Native level fluency
the other environments Operations - Branches, Call centre, Cash Management x5 Credit Value Stream - Creditbook
Grade 12 Certificate or equivalentCertificate in Call Centre management/ or Traffic Engineering (will be advantageous)MS
experience Experience working in a customer service call centre environment, HR or Finance and data processing