complaints handling.
industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills – attention complains and open order report. CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING: Provides advice
Description REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel, PowerPoint) Proficiency in three or more of the 11 official SA languages will be beneficial Computer Literacy (MS Office Suite). Knowledge of
industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills – attention complains and open order report. CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING: Provides advice
reduce dependency on direct call centre engagement
Cost Management and Efficiency
call centre operations, ensuring a streamlined and cost-effective service model. People Management and
8 years experience in managing a call centre
- Must have managed a call centre with over 60 agents
processes and controls used in call centre
- Business Acumen: Effectively manage budgets, provide input
Description REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel, PowerPoint) Proficiency in three or more of the 11 official SA languages will be beneficial Computer Literacy (MS Office Suite). Knowledge of
We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents pe
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
EXPERIENCE IN THE FINANCIAL SERVICES SECTOR IS ESSENTIAL Responsible for the planning, management and leading our call center team to obtain a better and improve service quality. Assist in establishing call center objectives, provide administrators with opportunities to expand their knowledge of ser
Responsibilities Develop Business Plans Sales Managers oversee the Sales department, which means they must develop an overall business plan, including sales strategies and profit goals. This includes performing territory and sales analyses, assessing the results, and adjusting sales strategies accor