disputes.
Identifying deviations from predetermined payment plans. Calling and emailing defaulters to restate their dues.
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates in developing, creating and implementing call center quality processes and procedures; as well as making Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides
Welcome to Exhilarate, where we redefine the call centre experience in the heart of Amanzimtoti, Durban Certificate.
- South African ID.
- Call Centre/ Retail Sales Experience (Advantageous).
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as International Call Centre Agents. Position Overview: As an International Call Centre Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues Responsibilities: Customer Support: Handle incoming calls from international customers and assist with inquiries information, and issue resolution. Make outbound calls to follow up on customer issues, gather feedback information. Quality Assurance: Adhere to established call center processes and quality standards to
International Call Centre Agents.
Position Overview:
As an International Call Centre be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues r Support:
manage the operations and staff of the revenue call centre on order to maintain an effective, efficient efficient and professional customer orientated call centre.
exciting journey with Exhilarate? We are a dynamic call centre located in the heart of Amanzimtoti, Durban, duties will include:
- Conducting outbound calls to prospective customers.
- Building rapport
- At least one year of experience in a call centre environment.
- Excellent communication
that field 2 or more years' experience as a sales trainer proficient in Microsoft Office Suite Excellent
interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and RESPONSIBILITIES Monitoring Customer Interactions: Oversee call monitoring processes to gather actionable insights agent performance. Adapt monitoring methods as the quality assurance process evolves to identify and implement analytics to automate tasks and conduct real-time quality monitoring, fostering innovation. Designing Evaluation