The Call Centre of a well-established business in the finance and transport industry has a vacancy for for Quality Assurance Administrator with at least 2 - 3 years experience in Call Centre Management. This OF THIS POSITION To assume responsibility for Quality Assurance for the Group MAIN TASKS AND RESPONSIBILITIES Implement and Monitor the QA process (Internal Call Centre QA) Conduct all assessments Monthly reporting and Qualification in Call Centre Management 2. 3 Years’ Experience in Call Centre Management Must be able
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor in developing, creating and implementing call center quality processes and procedures; as well as making Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor in developing, creating and implementing call center quality processes and procedures; as well as making careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides
must have an RE5 Provide quality administration service in respect of Quality Assurance Contribute to to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment record of sampled calls Provide feedback for coaching of call centre staff based on quality issues identified in support of product, process or quality issues. Ensure that quality assurance is aligned with service operational environment · Contribute to monthly / weekly quality reporting. Demonstrate an excellent knowledge of
must have an RE5 Provide quality administration service in respect of Quality Assurance Contribute to to implementation of quality assurance process within the call centre.Assess calls and achieve set assessment callsProvide feedback for coaching of call centre staff based on quality issues identified.Identify risks in support of product, process or quality issues.Ensure that quality assurance is aligned with service operational environment · Contribute to monthly / weekly quality reporting.Demonstrate an excellent knowledge of
The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance for client communication regarding all matters Quality Assurance as well as regular briefings with senior senior management on the progress of the Quality Assurance teams & work done across all campaigns. the company's quality systems & processesEvaluate daily feedback from all quality assurance &
must have an RE5 Provide quality administration service in respect of Quality Assurance Contribute to to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment record of sampled calls Provide feedback for coaching of call centre staff based on quality issues identified in support of product, process or quality issues. Ensure that quality assurance is aligned with service operational environment Contribute to monthly / weekly quality reporting. Demonstrate an excellent knowledge of
DUTIES Technical Call Centre Operations as per Training Client interfacing-professional and informed required schedule Escalation where required. Data Centre Operations: Procedures enactment as per training
and travel industry is looking for experienced call centre agents to join their dynamic team servicing the the Global market. Matric 4-5 years call centre experience essential handling inbound and outbound Previous
looking for driven sales Call Centre agents to join our growing outbound call center on one of various