we are building a talent pool of passionate Complaints Officers who share our commitment to excellence excellence. Job Summary Investigate and resolve complaints received. Social media management on all platforms Social Media platforms. Resolve complaints according to the company’s complaints Resolution and Treating Customers on all platforms. Resolve complaints according to the company’s complaints Resolution and Treating Customers Procedures Ensure complaints are acknowledged and attended to within SLA. Investigate complaints thoroughly
the Pension Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by deal with the complaint, Upload all the supporting documents pertaining to the complaint/ queries onto Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant timelines Record Keeping/Filing: Record/track complaints and determinations received from the PFA, FSCA
the team to source of the complaint by identifying all parties to a complaint, and direct that the relevant Keeping/Filing Ensure reporting and to Record/track complaints and determinations received from the PFA, FSCA completion Have a systematic filing system for all complaints, queries, responses and determinations issued adherence Provide a weekly report/update of all complaints to Management Provide monthly reports for the Pension Funds Adjudicator (PFA) complaints Respond to PFA/FSCA complaints in respect of the different Funds
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant capabilities. Record Keeping/Filing. Record/track complaints and determinations received from the PFA, FSCA sources. Have a systematic filing system for all complaints, queries, responses and determinations issued Investigation of Pension Funds Adjudicator (PFA) complaints. Ensure that responses to PFA and other stakeholders adherence. Provide a weekly report/update of all complaints to Management. Provide monthly reports for the
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant capabilities. Record Keeping/Filing: Record/track complaints and determinations received from the PFA, FSCA sources. Have a systematic filing system for all complaints, queries, responses and determinations issued adherence. Provide a weekly report/update of all complaints to Management. Provide monthly reports for the Pension Funds Adjudicator (PFA) complaints Respond to PFA/FSCA complaints in respect of the different Funds
work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant capabilities Record Keeping/Filing Record/track complaints and determinations received from the PFA, FSCA sources Have a systematic filing system for all complaints, queries, responses and determinations issued adherence Provide a weekly report/update of all complaints to Management Provide monthly reports for the
control the activities of the administrator’s complaints and queries resolution unit within the Legal RESPONSIBILITIES Oversee and manage the administrators’ complaints and queries unit within the Department; Oversee determination unit within the Department; Handle all complaints and enquiries referred to the Department; Manage accordance with the SLA’s; Enhancement of the complaints management process flow; Attend to administrative requested Oversee and manage the administrators’ complaints and queries unit within the Department; Oversee
PURPOSE OF ROLE The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant capabilities.Record Keeping/Filing.Record/track complaints and determinations received from the PFA, FSCA sources.Have a systematic filing system for all complaints, queries, responses and determinations issued Investigation of Pension Funds Adjudicator (PFA) complaints. Ensure that responses to PFA and other stakeholders adherence.Provide a weekly report/update of all complaints to Management.Provide monthly reports for the
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant capabilities. Record Keeping/Filing: Record/track complaints and determinations received from the PFA, FSCA sources.Have a systematic filing system for all complaints, queries, responses and determinations issued adherence.Provide a weekly report/update of all complaints to Management.Provide monthly reports for the Pension Funds Adjudicator (PFA) complaints Respond to PFA/FSCA complaints in respect of the different Funds