arise Education and Experience: 1-2 years Call Centre experience, preferably in the Medical Aid Administration be an advantage) Computer Literate Matric Call Centre or Customer Services certificate /qualification
remarkable opportunity for a Call Centre Manager. About the Role: As a Call Centre Manager, you will play a pivotal overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the forefront short of outstanding. From hiring and training Call Centre Representatives to establishing performance goals driving force behind a seamless and efficient call centre environment. Qualifications We're Looking For: customer needs will set the tone for the entire call centre team. Performance Metrics and Evaluation: A solid
Responsibilities: Knowledge of customer needs and ability to provide solutions Analyse sources of service failures, identify probable route causes and recommend solutions Qualifications: Matric Degree or similar qualification and/or experience Strong communication skills Minimum 5 - 7 years’ exper
experience in a Call Centre environment in a position of assisting call centre agents Ensure quality assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs for the agents Must be able to work shift 24 hour contact centre
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood mann
Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaints Researching required information using available
equivalent Contact Centre Certification 6-7 years' experience in a contact / call centre Understand call call centre technologies Travel and Tourism industry advantageousCoaching Stable track record managing managing contact centre of over 150 agents Previous experience dealing with USA / International campaigns Must Must be able to work shifts - 24 hour contact centre
Designation: PP2265 - Contact Centre Manager Category: Ops & Admin - OF6310 Posted by: Alexander Job: A Contact Centre Manger is responsible for overseeing the performance of the Contact Centre. The experienced achieve contact centre targets which includes innovation in processes and technologies. A Contact Centre responsible for overseeing the performance of the Contact Centre. The experienced, provide leadership, coaching Team Leaders, and develop plans to achieve contact centre targets which includes innovation in processes
Responsibilities: Knowledge of customer needs and ability to provide solutionsAnalyse sources of service failures, identify probable route causes and recommend solutions Qualifications: MatricDegree or similar qualification and/or experienceStrong communication skillsMinimum 5 - 7 years’ experienc
Management
7 years' experience managing a contact / call centre
Experience in the Travel and or Tourism Campaigns)
Ability to manage multiple call centre campaigns (all International)
Strong staff