experienced Travel Coordinator. Group bookings Ticketing Domestic and regional bookings Car Hire Booking Booking Accommodation and transfers Negotiating Group Fares with the airlines Planning, suggesting and tailor-made
experienced Travel Coordinator. Group bookings Ticketing Domestic and regional bookings Car Hire Booking Booking Accommodation and transfers Negotiating Group Fares with the airlines Planning, suggesting and tailor-made
will be beneficial. Experience on working with ticketing systems MacOS Support Essentials ITIL Foundation Level Agreements (SLAs). Respond timeously to all tickets logged. Proactively identify and address issues ownership of all assigned tickets. Ensure tickets are correctly classified. Ensure ticket priorities are correctly Action all tickets professionally and in a timely manner until fully resolved. Ensure all tickets statuses stakeholders for all tickets placed on hold. Work as a team ensuring all tickets are actioned accordingly
Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available Support Desk Co-Ordinator. We aim for 100% no tickets breached so the job the support desk person is prioritizing service tickets and manage them through to completion of the ticket. Provide continuous status good working relationship with them. Make sure tickets are closed within SLA. Maintain Maintenance schedules customer queries. Follow up and review completed tickets. Minimum Requirements: Minimum 6 years' experience
breached by resolving tickets timeously.
products
products Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly Directly participate in the support queue for tickets and/or be an escalation point for peers working Ensure resolution and RCA's of all assigned support tickets in accordance with customer SLAs Administer and management and ability to troubleshoot internal IT tickets Demonstrate general IT experience from networking pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well
environment.
in banking environment. 1-2 years' experience in ticket management. Experience in FICA will be advantageous Problem solving skills. Project administration. Ticket management. Proactive and driven.
and efficiently. • Ticket Management: Maintaining a meticulous approach to ticket management, ensuring ensuring all tickets are logged, prioritized, and resolved promptly. Identify problem areas/inefficiencies by analyzing IT ticket types and known areas of friction for our users and suggest solutions that should