months sales/customer service experience as a call center agent Key responsibilities: Follow clear instructions Matric/Grade 12 Additional Information International call center experience advantageous Additional information
months sales/customer service experience as a call center agent Competencies & Skills Required Essential
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consultin
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consultin
Essential: 6 months minimum experience in a call center environment Preferred: Prior customer service
assist in developing, creating and implementing call center quality processes and procedures; as well as calibration sessions for call center staff. Provides feedback to call center team leaders and managers
objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing Develop evaluation programs aimed at maximizing Call Center output and productivity. Ensure these programs for performance enhancement. Enhancing Overall Call Center Efficiency: Integrate human and artificial intelligence
certificate/ NQF Level 4
information. Quality Assurance: Adhere to established call center processes and quality standards to ensure consistent international experience in a customer service or call center role preferred. Excellent verbal and written
Assurance: