looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
Boland area is looking to appoint an E-Commerce Inbound Manager to manage the incoming stock at the company's medium team of warehouse staff. Oversee the stock inbound process and related daily operations. Receive fresh product quality and cold chain throughout the inbound process. Oversee storage and warehousing. Coordinate fine picking stock. Manage the warehouse team and inbound drivers. Liaise with the procurement team. Develop
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
Boland area is looking to appoint an E-Commerce Inbound Manager to manage the incoming stock at the company's medium team of warehouse staff. Oversee the stock inbound process and related daily operations. Receive fresh product quality and cold chain throughout the inbound process. Oversee storage and warehousing. Coordinate fine picking stock. Manage the warehouse team and inbound drivers. Liaise with the procurement team. Develop
Campaigns Analytics for their collections / call centre team. Be responsible for building and managing times, as well as explaining and motivating the call centre staff to ensure campaign success. The successful
Campaigns Analytics for their collections / call centre team. Be responsible for building and managing times, as well as explaining and motivating the call centre staff to ensure campaign success. The successful
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
• Matric • Minimum of 2 years relevant Sales Call Centre experience • Health & Wellness experience
nationally and internationally; Taking charge of inbound and outbound phone and web-based enquiries from commencements; Working on various telemarketing campaigns calling prospective students, as required; Clearly explaining
convert inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products