all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)Experience
fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information Responsibilities include the following: • • Incident Management functions and processes • • Maintenance of • Incident Triage, making sure incidents are prioritized and managed correctly. • • Resolving IT and
logged, monitored, and tracked using the incident management system. Role Requirements Qualifications resolving end-user problems and working with an incident management system (e.g., Spiceworks, Remedy, or similar) · Log incidents with external service providers in accordance with · SLA’s. · Effectively manage relationships prioritise high severity incidents. · Active Directory, Azure AD, Server Management, and network security
Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
relevant matters in the different forums. •Incident management system through reporting, investigating,
Optimization of current security toolsets Cyber incident response management Secure configuration of enterprise assets Identity and access management Malware analyses Incident management Managing of 3rd party service providers Penetration
operational processes and procedures for incident management, service request fulfillment, and escalation management. Incident & Problem Management: Establish and maintain incident and problem management processes teams. In-depth knowledge of incident, problem, change, and release management processes and tools. Strong
operational processes and procedures for incident management, service request fulfillment, and escalation Management:Establish and maintain incident and problem management processes to minimize service disruptions teams.In-depth knowledge of incident, problem, change, and release management processes and tools.Strong
framework mindset in terms of structured incident management, request management, change management, contractual
framework mindset in terms of structured incident management, request management, change management, contractual