all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial
risk of operational hazard. Implement an incident management system with to track and monitor safety incidents
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help design
relevant matters in the different forums. Incident management system through reporting, investigating,
within a technical environment Incident/request logging and management Strong fault finding / problem electrical Key Areas of Responsibility: Incident logging and management Preventative and reactive maintenance
and ensure next steps are followed as per Incident Management process until resolved Provide assistance
Reporting and annual returns / Incident response / Crisis management / Training / Risk Analysis / Scenario
attendance, overtime, duty rosters, incident reports etc.