Our client is currently recruiting for a NOC Back Office Administrator. This role will expose you to of all NOC systems for efficient uninterruptible operation of ATC Network Operation Centre (NOC). The The NOC Back-office administrator will be the in-house point of contact for all monitoring system issues enhancement/upgrades. Minimum 2-3 years of experience in a NOC Skills in presentation and technical reporting Ability Generate, analyse, and report on NOC systems performance. NOC systems uptime. NOC Systems data management Research
all NOC systems for efficient & uninterruptible operation of ATC Network Operation Centre (NOC). The The NOC Back-office administrator will be the in-house point of contact for all monitoring system issues permanent and ad hoc reports. Provide support for NOC Teams in resolving complex faults and providing lasting training on NOC systems whenever required and ensure all NOC staff are fully trained on all NOC systems as as well as Support NOC supervisors whenever required. Core competencies, knowledge, and experience: Strong
ROLE PURPOSE To perform Network Operations Centre (NOC) shift management, trouble tickets management and service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations Engineering, IT or related At least 8 years' experience in NOC operations At least 5 years' experience in leadership Netsure, Emmerson BC83 Initiates and follow through NOC actions required to achieve, improve, or maintain Service Level Agreement Implements and maintains the NOC related service support and delivery Constantly researches
Role purpose: To perform Network Operations Centre (NOC) shift management, trouble tickets management and service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations Accountabilities: Initiates and follow through NOC actions required to achieve, improve, or maintain Level Agreement KPIs. Implements and maintains the NOC related service support and delivery processes. Constantly implements processes to enhance efficiencies. Ensures NOC participation in coordination of routine inspections
Support or similar role (Proven track record within a NOC, IT or ISP environment). 2 Years supervisory experience
the Standard Operating Procedure as well as to the NOC. Do a proper hand over at the end of each shift in suspicious activity is reported to control room and NOC at all times. Investigate or respond to unusual or protection status on hot spot areas and report it to the NOC with recommendations on how to fight these criminal
the Standard Operating Procedure as well as to the NOC. 4.2.2 Do a proper hand over at the end of each shift suspicious activity is reported to control room and NOC at all times. 4.3.5 Investigate or respond to unusual protection status on hot spot areas and report it to the NOC with recommendations on how to fight these criminal
tasks such as consoling and giving access to the NOC engineer on call, labelling fiber and cat6 cables
Procurement, Supply Chain, Commercial, Finance, NOC, Technical, VoIP ExternalSuppliers, Customers Minimum
management. Alarm visibility. MTTR, MTTD, TTR management. NOC systems uptime. Take accountability for 24/7 monitoring