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Manage a reactive and proactive, end-to-end, Problem Management process for all digital solutions Perform Institutionalize ITIL best practices in the area of Problem Management, resulting in consistent execution of Root Root Cause Analysis, Corrective Actions Lead Problem Management activities directly for specific situations appropriate Provide reporting of metrics for Problem Management process, showing areas of accomplishment - 8 years' experience in IT Incident and Problem management preferably in a Financial Services / Asset
Adhere to the PIC processes (Problem, Incident & Change Management) Perform daily operations tasks Management (ITSM/ITIL) Incident Management Problem Management Change Management Release Management Operations (advantageous) Desired Skills: Incident Management Problem Management Change Management
in SAP operations, incident, change, and problem management. The ideal candidate will possess strong incident management, change management, problem management, and IT operations process controls. Additionally Management (IM) - Change Management (CM) - Problem Management (PM) - IT Operations Process Controls - SAP
Management (ITSM/ITIL) Incident Management Problem Management Change Management Release Management Operations
Management (IM), Change Management (CM), Problem Management (PM) · ITIL process knowledge and work experience Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Tickets
Incident Management, ITIL Incident, Change, Problem Management, ITIL Governance and Compliance. Network
Incident Management, ITIL Incident, Change, Problem Management, ITIL Governance and Compliance.
Management (IM)· Change Management (CM)· Problem Management (PM)· IT Operations Process Controls· Good
Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process Controls Good