relevant network support experience within a Service Desk environment, ideally within an ISP
Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring contributing to the overall efficiency of our Services Desk Department.
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QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
ensures that targets are attained. In a Service Centre / Help Desk function provides first-line support of an inventory of equipment supported by the Service Desk / Help Desk together with logs of user details
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
do:
administration processes within Jira Software and Jira Service Desk.
relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge
responsibility for receiving calls and incidents at the services desk and assist in analyzing, assigning and escalating