incoming calls, support tickets and even online support chats in order to assist our customers. We strive telephonically and tickets to resolve their hosting needs. Troubleshoot and assist with issues related
CM (Change Management) tasks and tickets as required
assigned support tickets in accordance with customer SLAs
all assigned support tickets in accordance with customer SLAs Administer and assist with all general internal take a problem ticket, investigate, replicate, resolve or define well enough to assist developers to resolve