Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations
(RTA)
As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations
destiny as a proudly African group. Job Summary Workforce Management Real-Time Analyst is to ensure the the efficient and effective utilization of workforce resources in a dynamic and real-time environment. This approval for action plans and collaborating with the Workforce Planner to optimize colleague skills matrix and adhere to and perform work per the pre-set daily workforce plans and schedules, and immediately accommodate of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Senior SAP Workforce/Time Management Consultant is required to join the Workforce Operations Management Management line of business within ADAPTIT JHB. Workforce Operations Management deals with all aspects of planning planning, management and confirmation of workforce planning, scheduling and optimisation. The core solution solution at the heart of our Workforce Operations Management solutions is SAP HCM. In particular, SAP HCM
destiny as a proudly African group. Job Summary Workforce Management Real-Time Analyst is to ensure the the efficient and effective utilization of workforce resources in a dynamic and real-time environment. This approval for action plans and collaborating with the Workforce Planner to optimize colleague skills matrix and adhere to and perform work per the pre-set daily workforce plans and schedules, and immediately accommodate of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
responsibilities of a Workforce Management (WFM) Planning Team Leader includes:✓ To lead a team of Workforce Management requirements in order to develop and implement effective workforce management strategieso Managing and overseeing and analytical skills required for successful workforce management planning, in addition to strong leadership in order to develop and implement effective workforce management strategiesto policies and procedures data to identify problem areas, and preparing workforce analysis reports for business to inform their
metricsincluding agent performance, call volume data, workforce utilization and other key metrics.Key Deliverables:✓ well as schedule adherence✓ Experience with workforce management products and contact centre monitoring
of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’
professionally manage pre-employment or existing workforce verification checks. We are looking for an Account
spanning across 24 countries and boasting a workforce of over 20,000 employees worldwide. Renowned for