assistance and claims handling services to European BPO clients. The company seeks to grow their African a Senior BPO / Project Manager to oversee all functions and controls of existing and new BPO business Bachelor's Degree 5 years' management experience in a BPO Centre environment Experience and knowledge of Customer constructive relationships with existing and new BPO customers. Provide solutions that improve customer understanding of financial flows and balances of BPO customers. Actively participate in business development
delivering ongoing process training in an international BPO environment. • The overall objective is to ensure hands-on Training delivery - direct experience in BPO environments is a strong advantage Competitive salary
Services client is seeking a Contact Centre Trainer/ BPO (Business Process Outsourcing) Trainer to join their
provider of omnichannel Business Process Outsourcing (BPO) solutions. They offer innovative services across levels, driving business impact through omnichannel BPO solutions. Key Responsibilities: Assist clients globally their implementation needs, focusing on omnichannel BPO solutions. Lead and participate in implementations related to BPO industry and project management are advantageous. Minimum 3 years of experience in BPO services Implementation. Strong understanding of omnichannel BPO solutions and technology. Excellent communication
retentions agents with a proven track record in the BPO industry, who has a knack for influencing customer
cancellations agent/ consultant in a contact centre or BPO environment.
- Computer, laptop or desktop
diagnosis Accurately load all information on the BPO system Data capturing Processing quotations Prepare years' experience non negotiable in similar role BPO system knowledge
have experience in content distribution Managing a BPO or organizational process within content management Responsibilites: You will manage a team of 10-15 BPO vendor in Cape Town Manage the workflows, optimising
have experience in content distribution Managing a BPO or organizational process within content management Responsibilites: You will manage a team of 10-15 BPO vendor in Cape Town Manage the workflows, optimising
the technological infrastructure that supports our BPO operations.
Your role is multifaceted, encompassing company through optimisation of technologies within a BPO environment.
industry Sales orientated and driven Familiar with BPO system Minimum of 2 years within telesales Lucrative