looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
suitably qualified and experienced IT Service Desk Agent. Reporting to IT service desk manager, the incumbent to structure an annual bonus. IT, Service, Desk, Agent
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
rentals and the 2nd candidate will be in for sales agents (selling solar systems). (Rental property) Not sales property, maintanence, inspection. (Sales Agent) Not limited to: sourcing clients, selling of the
rentals and the 2nd candidate will be in for sales agents (selling solar systems). (Rental property) Not sales property, maintanence, inspection. (Sales Agent) Not limited to: sourcing clients, selling of the
registration to spearhead revolutionary projects in data centers and industrial complexes A global corporation committed one of the foremost firms specializing in data centers, mission-critical operations, and industrial facilities
one of the foremost firms specializing in data centers, mission-critical operations, and industrial facilities
of the role is to allocate, monitor and manage calls received for support and ensure completion of the the service within the clients SLA. Updating the call logging system. Scheduling and following up with managing calls. Updating the daily, weekly and monthly dashboard. Compling a breakdown of calls to the the team or when requested. Escalating calls to management. 6 months to 1 year experience with an IT admin
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Analytics / Campaigns Analytics for their collections / call centre team. Be responsible for building and managing times, as well as explaining and motivating the call centre staff to ensure campaign success. The successful