African Bank Call Centre Internships Job Summary Collections on accounts that are in default (arrears)
African Bank Vacancies Job Summary To manage a team of Collections Agents to collect on delinquent accounts MINIMUM EXPERIENCE 3 years working experience in a Call Centre PREFERRED MINIMUM EXPERIENCE 3 years working Conduct on the job coaching in accordance to Call Centre policies and procedures on identified gaps: Introducing analyse team stats Staff roster according to Call Centre needs Conduct team weekly meetings in respect productivity Efficiencies Team performance compared to Call Centre General information Facilitate the attendance
African Bank Collections Call Centre Admin Vacancies Analyze different types of queries Liaise with EHL MINIMUM EXPERIENCE —————————————————— Previous Call Centre and/or Debt Collections experience KEY RESULT target Contact and collect as per Collections Call Centre policies and procedures Confirm right party contact profile Confirm and or update client’s details Banking details Salary date Repayment method and frequency and understanding of systems applicable in the Call Centre Policies & Procedures (ABIL) Attention to
Conduct on the job coaching in accordance to Call Centre policies and procedures on identified gaps: Introducing analyse team stats Staff roster according to Call Centre needs Conduct team weekly meetings in respect productivity Efficiencies Team performance compared to Call Centre General information Facilitate the attendance
Analyst-Collections Call Centre Job Opportunities Job Description To measure the success of the call centre operation by means of a quality approach that monitors call centre activities in the context of agreed standards Minimum Experience 3 years QA experience within a Call Centre environment Critical Competencies Analytical of: Policies, procedures & mandates (ABIL) Call Centre systems Computer (Advanced Excel, Power point of: Policies, procedures & mandates (ABIL) Call Centre systems Analytical Skills Planning Skills Organising
efficiency of service productivity and performance in Call Centre. Ensure that all issues or feedback arising out recorded on the CRM system. Report on required Call Centre activities and deliveries to improve business with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals disability information on a voluntary basis. The Bank will keep this information confidential unless we
Description Call Centre Agent -Life Job Sector: Absa Life Type: Permanent Vacancies: 4 Reference: 90141793 looking to forge a career with one of the leading banking groups in Africa and work closely with our customers benefits like medical aid, pension fund, preferential banking rates, funeral cover and a wellbeing program. You’ll advise you of the outcome. APPLY HERE FOR ABSA CALL CENTRE AGENTS
focused, target driven, Top performing Outbound Call Centre agent that has sold Life, Funeral, Dread disease (Advantageous) No less than 2 years' Outbound Call Centre experience , selling life, funeral, dread disease critical illness policies within the insurance / banking sector Excellent English communication Top performers
South African banks. They are seeking qualified candidates to apply for the role of Call Centre Manager. The expectations. Summarize, collect, and analyze call centre trends and data for regular performance reports Degree 2 years of managerial experience in a call centre Customer service experience preferred. Motivated
Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Certificate Preferred Qualification Certificate: Call Centre Essential Certifications Minimum Experience Level Level Minimum of 1 year experience in outbound call centre. Technical / Professional Knowledge Administrative systems knowledge Business writing skills Banking knowledge Banking procedures Cluster Specific Operational