Identifying deviations from predetermined payment plans. Calling and emailing defaulters to restate their dues.
the performance of our call centre. The QA will monitor inbound and outbound call and emails responses assist in developing, creating and implementing call center quality processes and procedures; as well Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders
Welcome to Exhilarate, where we redefine the call centre experience in the heart of Amanzimtoti, Durban Certificate.
- South African ID.
- Call Centre/ Retail Sales Experience (Advantageous).
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as International Call Centre Agents. Position Overview: As an International Call Centre Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues Responsibilities: Customer Support: Handle incoming calls from international customers and assist with inquiries information, and issue resolution. Make outbound calls to follow up on customer issues, gather feedback information. Quality Assurance: Adhere to established call center processes and quality standards to ensure
International Call Centre Agents.
Position Overview:
As an International Call Centre be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues r Support:
manage the operations and staff of the revenue call centre on order to maintain an effective, efficient efficient and professional customer orientated call centre.
exciting journey with Exhilarate? We are a dynamic call centre located in the heart of Amanzimtoti, Durban, duties will include:
- Conducting outbound calls to prospective customers.
- Building rapport
- At least one year of experience in a call centre environment.
- Excellent communication
Our newest agents make an average of R 2000.00 a week by following a simple proven system. We are an established short term insurance business looking for excited and highly energetic people to join our sales team in Durban.
What we provide:
Phoenix based call centre is looking for experienced Debt Review call centre agents. Must have minimum
penetration and metrics such as connects, DMCs, failed calls, abandonment rates, answer machines detect, customer Performance Monitoring AMM detection efficiency DROP call rate Contribute to the development and implementation creating, updating and deletion of users, campaigns call results recycle rules dial queues Understand the of data into the dialler/operation for optimal calling and control by following the standard lead loading analyse, and tune dialler and /or campaign parameters, call dispositions to drive better understanding of the