Services is looking for a Call Centre Agent – Client Servicing Contact Centre to assume the role of a client client servicing consultant within the call centre environment. Minimum Requirements Formal Qualifications years financial services experience • Relevant contact centre experience and understanding of processes • of a client servicing consultant within the call centre environment • To represent the Alexander Forbes
Top Performers with at least 1 FULL year of call centre experience, selling insurance products. Must
Life and Funeral Sales Call Centre Agents Menlyn Permanent We are seeking Call Centre agents with experience
Top Performers with at least 1 FULL year of call centre experience, selling insurance products. Must
purpose of this position is to engage service-related calls and queries from medical scheme members and providers level agreements Correctly route all escalated calls to correct departments Professionally handle hospital need arise Education and Experience: 1-2 years Call Centre experience, preferably in the Medical Aid Administration will be an advantage) Computer Literate Matric Call Centre or Customer Services certificate /qualification
remarkable opportunity for a Call Centre Manager. About the Role: As a Call Centre Manager, you will play a overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the short of outstanding. From hiring and training Call Centre Representatives to establishing performance goals driving force behind a seamless and efficient call centre environment. Qualifications We're Looking For: customer needs will set the tone for the entire call centre team. Performance Metrics and Evaluation: A solid
Responsibilities: Knowledge of customer needs and ability to provide solutions Analyse sources of service failures, identify probable route causes and recommend solutions Qualifications: Matric Degree or similar qualification and/or experience Strong communication skills Minimum 5 - 7 years’ exper
Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area.
years' experience in a Call Centre environment in a position of assisting call centre agents Ensure quality assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs for the agents Must be able to work shift 24 hour contact centre
basis before 8h30. Ensure that Agents achieve a 95% call success rate. Ensure regular feedback is given to Assisting the Agents with adhoc activities. Answer a call within 3 rings. Draw and maintain a walk-ins report weekly. Ensure that abandoned calls are returned and listen in on voice calls regularly. Drive the focus customer experience on every interaction through call listening, quality checking, coaching and feedback customer experience on every interaction through call listening, quality checking, coaching and feedback