Identifying deviations from predetermined payment plans. Calling and emailing defaulters to restate their dues.
the performance of our call centre. The QA will monitor inbound and outbound call and emails responses assist in developing, creating and implementing call center quality processes and procedures; as well Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders
Welcome to Exhilarate, where we redefine the call centre experience in the heart of Amanzimtoti, Durban Matric Certificate.
- South African ID.
- Call Centre/ Retail Sales Experience (Advantageous).
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team as International Call Centre Agents. Position Overview: As an International Call Centre Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues Responsibilities: Customer Support: Handle incoming calls from international customers and assist with inquiries information, and issue resolution. Make outbound calls to follow up on customer issues, gather feedback information. Quality Assurance: Adhere to established call center processes and quality standards to ensure
International Call Centre Agents.
Position Overview:
As an International Call Centre be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues r Support:
and manage the operations and staff of the revenue call centre on order to maintain an effective, efficient efficient and professional customer orientated call centre.
exciting journey with Exhilarate? We are a dynamic call centre located in the heart of Amanzimtoti, Durban duties will include:
- Conducting outbound calls to prospective customers.
- Building rapport ID.
- At least one year of experience in a call centre environment.
- Excellent communication
6 months sales/customer service experience as a call center agent Key responsibilities: Follow clear Matric/Grade 12 Additional Information International call center experience advantageous Additional information
6 months sales/customer service experience as a call center agent Competencies & Skills Required
Phoenix based call centre is looking for experienced Debt Review call centre agents. Must have minimum