an experienced Call Centre Agent to join the Port Elizabeth team, · Answer incoming calls promptly and inquiries, concerns and requests. · Make outbound calls to follow up on customer issues, provide updates quality standards and performance metrics, including call handling time, customer satisfaction ratings, and resolution rates. · Grade 12 · Minimum 1 – 2 years' call centre experience · Sales background or qualification
an experienced Call Centre Agent to join the Port Elizabeth team, · Answer incoming calls promptly and inquiries, concerns and requests. · Make outbound calls to follow up on customer issues, provide updates quality standards and performance metrics, including call handling time, customer satisfaction ratings, and resolution rates. · Grade 12 · Minimum 1 – 2 years' call centre experience · Sales background or qualification
customers.
communication mediums, in-person visits and cold calling.
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Duties: Attend to technical and software field calls within the required SLA's. Setting up and delivering Complete relevant calls accurately via the Mobile APP, whilst adhering to the mobile call process. Maintain
volume target and net profit target.
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Effectively record merchandising activities Execute calls as per call cycle Advice RSM on out-of-stock products
forwarding, and screening phone calls in a professional manner, and routing calls as necessary Provide excellent