as International Call Centre Agents. Position Overview: As an International Call Centre Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues Responsibilities: Customer Support: Handle incoming calls from international customers and assist with inquiries information, and issue resolution. Make outbound calls to follow up on customer issues, gather feedback information. Quality Assurance: Adhere to established call center processes and quality standards to ensure
CALL CENTRE AGENTS REQUIRED WITH 1 YEAR UK EXPERIENCEUK CAMPAIGN (LEAD GEN)WORKING DAYS: MONDAY - FRIDAYNO adminclearcomsa.comCELL: 061 872 3348 (WHATSAPP OR CALL)
discounts All you need is: - 6 months of Contact Centre sales or face-to-face sales experience - Excellent
is: - 6 Months Sales Experience within a Contact Centre - Excellent communication skills - Computer literacy
and handling of inbound & outbound calls. • Ensure that calls are answered timeously, handled efficiently • Ensure that the call is carefully listened for accurate understanding of the call • Accurately comprehend confidentiality of the information relating to the call Preparation of Reports (as required) and accurate Accurately capture the details received from the call. • Produce professional and detailed reports. • years working experience, preferably in a contact centre would be an advantage • An excellent command, ie
and handling of inbound & outbound calls. • Ensure that calls are answered timeously, handled efficiently • Ensure that the call is carefully listened for accurate understanding of the call • Accurately comprehend confidentiality of the information relating to the call Preparation of Reports (as required) and accurate Accurately capture the details received from the call. • Produce professional and detailed reports. • years working experience, preferably in a contact centre would be an advantage • An excellent command, ie
and handling of inbound & outbound calls. • Ensure that calls are answered timeously, handled efficiently • Ensure that the call is carefully listened for accurate understanding of the call • Accurately comprehend confidentiality of the information relating to the call Preparation of Reports (as required) and accurate Accurately capture the details received from the call. • Produce professional and detailed reports. • years working experience, preferably in a contact centre would be an advantage • An excellent command, ie
and maintaining various Software CMS programs Calling stores to remotely troubleshoot Communicating with to provide feedback on stores with repeated calls and call-outs. Support Agents will be required to provide Ability to speak Zulu or Afrikaans is advantageous Call centre experience advantageous Experience with Freshdesk
CCTV monitoring position to answering telephone calls in the Control Room and
issuing access reference
to 5 years of Control Room/CCTV Experience/ Call centre experience
SAMAE (Surveillance and Monitoring
Packages would be advantageous. Experience in a call centre environment. Exposure to payroll practices. Knowledge: