Solid track record within a client service/client complaint environment Higher level managerial experience Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic resolving their complaints Creating preventative & proactive methods of resolving complaints Determining system to generate statistics to: Determine why complaints are received & to quantify impact Establish
be responsible for handling complaints and ensuring that these complaints are directed to the appropriate relationships with clients and key personnel. Elevate complaints and feedback to the relevant departments. Meet
be responsible for handling complaints and ensuring that these complaints are directed to the appropriate relationships with clients and key personnel. Elevate complaints and feedback to the relevant departments. Meet
customer satisfaction calls and handling customer complaints
and manage workload efficiently.
pharmaceutical quality system elements (Quality Complaints Investigations, PQR's, Quality Risk Management) timelines Forwarding of all received product quality complaints, adverse events and medical enquiries to the Controls and SA GMP training Responsible for quality complaints – to log and assist in required actions according SOP and to train on and use track wise quality complaints system Core Competencies: Embodies company values
pharmaceutical quality system elements (Quality Complaints Investigations, PQR's, Quality Risk Management) timelines Forwarding of all received product quality complaints, adverse events and medical enquiries to the Controls and SA GMP training Responsible for quality complaints – to log and assist in required actions according SOP and to train on and use track wise quality complaints system Core Competencies: Embodies company values
for VAT
* Administer all Customer complaints
* Ensure all Import deliveries are
/> Guide & Support Samplers
Customer Complaints - Assist with Investigations
Adhoc QA Administration
activity and results reports Resolve customer complaints by investigating and proposing solutions Grade