Solid track record within a client service/client complaint environment Higher level managerial experience Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic resolving their complaints Creating preventative & proactive methods of resolving complaints Determining system to generate statistics to: Determine why complaints are received & to quantify impact Establish
Respond to and seek to effectively resolve customer complaints that are escalated from other parts of the business business, in line with the company’s complaints procedures considering relevant regulation and legislation relation to the specific complaints Provide information to Team Managers and Complaints Manager to create and engineers etc. to obtain information to investigate a complaint thoroughly Negotiation with dealers and brokers positive outcomes for all parties involved in the complaints process Calculating appropriate reduced return
be responsible for handling complaints and ensuring that these complaints are directed to the appropriate relationships with clients and key personnel. Elevate complaints and feedback to the relevant departments. Meet
be responsible for handling complaints and ensuring that these complaints are directed to the appropriate relationships with clients and key personnel. Elevate complaints and feedback to the relevant departments. Meet
control and monitor the close out of customer complaints in an effective manner and to implement preventative measures not to repeat same errors: Analyse customer complaints and perform trouble shooting to resolve issues information about complaints and pass on to relevant person to resolve. Close out the complaint on the system
control and monitor the close out of customer complaints in an effective manner and to implement preventative measures not to repeat same errors: Analyse customer complaints and perform trouble shooting to resolve issues information about complaints and pass on to relevant person to resolve. Close out the complaint on the system
clients over the phone with regards to service complaints and queries. Salary R 6000 – R 8000 pm Job Requirements to assist with clients / customer request and complaints service · Assisting Customers over the phone
bility; Deal effectively with customer queries and complaints Communicate personally and telephonically with Centre Management with regards to suggestions, complaints and compliments in order to provide a better
bility; Deal effectively with customer queries and complaints Communicate personally and telephonically with Centre Management with regards to suggestions, complaints and compliments in order to provide a better
ensure compliance and GMP. Also: Manage customer complaints Closure of change controls, Deviations, and CAPAs assessments Customer Complaints: Compile quarterly reports for all customer complaints received, investigated information. Conduct final closure of customer complaints of the electronic management system. Recalls