performance to identify opportunities to increase contact rates and subsequent sales. Manage the dialler
performance to identify opportunities to increase contact rates and subsequent sales.
DUTIES AND R
objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing Develop evaluation programs aimed at maximizing Call Center output and productivity. Ensure these programs performance enhancement. Enhancing Overall Call Center Efficiency: Integrate human and artificial intelligence methodologies, and best practices specific to the contact center industry, including call monitoring, evaluation
basic to complex processes from our eight delivery centers across South Africa, employing 4000 people.Why years' experience in managing a team in the BPO/call center environment Additional Information
of our Business Sales Department. Job Duties: Contact potential clients using information provided from client interactions and progress in the client contact database. Collaborate with team members to strategize insights to improve the effectiveness of client contact strategies and processes.
Job Duties:
41,000 Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa basic to complex processes from our eight delivery centers across South Africa, employing 4000 people. Why months sales/customer service experience as a call center agent Key responsibilities: Follow clear instructions enquiries delivering customer value at first point of contact Identify and understand customer needs in order Matric/Grade 12 Additional Information International call center experience advantageous Additional information
41,000 Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa basic to complex processes from our eight delivery centers across South Africa, employing 4000 people. Why months sales/customer service experience as a call center agent Competencies & Skills Required Essential
Contact Centre NQF 3/4 - Learnership for Individuals with Disabilities (Durban) Our client is looking individuals to participate in a Contact Centre Learnership. Qualification: Contact Centre NQF 2 Potential Start note that only shortlisted candidates will be contacted.
of our Business Sales Department. Job Duties: Contact potential clients using information provided from client interactions and progress in the client contact database. Collaborate with team members to strategize insights to improve the effectiveness of client contact strategies and processes. Desired Skills: Administration