Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice market related plus incentives The post Senior Contact Centre Agents appeared first on freerecruit.co.za
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience – Manages the operational objectives of the Contact Centre nationally, to ensure collections to target
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience – Manages the operational objectives of the Contact Centre nationally, to ensure collections to target
ty to work with little supervision
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Position Available: Inbound Client Contact Centre and Correspondence Administrator
Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer complaints Process applications Meet productivity and quality standards in order to achieve set KPIs and financial targets Provide outstanding customer service Be familiar with e-commerce syst
Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer complaints Process applications Meet productivity and quality standards in order to achieve set KPIs and financial targets Provide outstanding customer service Be familiar with e-commerce syst
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance in a 2IC or team leader role within a large contact centre Excellent interpersonal communication skills
Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)
Our participate in a Contact Centre Learnership.
Description Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town) Our client individuals to participate in a Contact Centre Learnership. Qualification: Contact Centre NQF 2 Potential Start