will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role you will deliver value to customers. Strong organizational skills: manage workflows independently, take
Willingness to be point of contact for customer executive management • A dynamic and engaging presenter with have an IT or Customer Service background • At least 3 years in a leadership and management role in a high preferred • At least 5 years strategic customer account management experience • Proven experience executing executing customer experience and retention campaigns • Proven experience with the management of teams, including
applications. • For customers Risk, regular updates will need to be provided to appropriate management and documented documented within the CRM System. • General Customer Management • Be a known point of contact for relationship acquire, cost to serve • Support the Customer Development Manager and Licensing team on renewal negotiation
have:
easily accessible to our internal customers. Operations Management and Compliance Carry out operational internal codes of conduct. Client & Customer Management (External) Respond professionally to customer achieve first contact resolution. Client & Customer Management (Internal) Help manage internal client relationships
Daily Customer Management and striving for excellent customer service. Sales Force Management. Managing meetings. Attending to customer complaints. Driving and coordinating Export Sales. Managing Advertising budgets
Daily Customer Management and striving for excellent customer service. Sales Force Management. Managing meetings. Attending to customer complaints. Driving and coordinating Export Sales. Managing Advertising budgets
relationships with new customers and managing existing customers
relationships with new customers and managing existing customers