All appointments will be made in line with the Bank’s EE Strategy. and you have one simple goal: to improve
financial institutions in South Africa providing banking and insurance products and services to retail, disposal of Anglo American’s interests in First National Bank and Southern Life and the merger of these corporate action include: In March 2002, FirstRand Bank acquired the mortgages book of NBS for R11.9 billon billon. At the time, NBS was a distressed bank which needed to reduce its asset base. The book was integrated mortgages book and significantly increased the Bank’s share of the South African residential mortgage
All appointments will be made in line with the Bank’s EE Strategy. Trainee role is a developmental pipeline
Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa division of FirstRand Bank Limited. FNB provides personal, commercial and corporate banking services to more excites you? If so join the world’s most innovative bank, FNB as the BA Process Engineer Desired Skills and apply now to join the world’s most voted innovative bank, FNB as a Business Process Engineer How to Apply
All appointments will be made in line with the Bank’s EE Strategy. Responsibilities: Manage costs / expenses associated with this vacancy. Competencies: First National Bank is a business with deep roots in South Africa
Africa and growing every day. A vacancy for a National Call Centre Agent: Out Of Home Wholesale has become The National Call Centre Agent will be based at the Ciro KZN Offices in Westmead. The National Call Call Centre Agent will report to the National Sales & Marketing Manager – Out Of Home Wholesale. Minimum availability & manage demand correctly Monitor call lists vs strike rate on a daily basis Use deals with both our customers, Sales Consultants and National Sales & marketing Manager Communicate all
sector. They require friendly and proactive IT Call Centre Consultants for a 3 to 6 months' contract. Responsibilities: support to the client base in a multi-channel contact centre environment. To assist clients in confirming transactions relevant department. To provide first call resolution by transferring calls to relevant departments, taking department managers in urgent cases. To make courtesy calls to get client satisfaction feedback. Requirements:Basic minimum of 3 years experience within an IT support call centre.There are currently three positions available
degree is a plus. 8 years’ experience in a multi-national company at management Level. 12 years’ experience customer service software, CRM systems, and call centre technologies. Analytical mindset with the ability efficiency improvements within the customer service and call center operations. Conduct regular performance reviews improve the performance of the customer service and call center teams. Lead, mentor, and motivate a team Develop and execute the overall customer service and call center strategy aligned with the company's goals
The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the bus
African Bank Vacancies Job Summary To manage a team of Collections Agents to collect on delinquent accounts MINIMUM EXPERIENCE 3 years working experience in a Call Centre PREFERRED MINIMUM EXPERIENCE 3 years working etc) Support consultants by handling escalated calls Analyse quality reports and KRA performance reports accordance to Call Centre policies and procedures on identified gaps: Introducing the purpose of the call and summarising analyse team stats Staff roster according to Call Centre needs Conduct team weekly meetings in respect