an opportunity available for a Customer Service QA and Training Manager. Requirements: Relevant Diploma experience in customer interfacing within a Customer Service Centre, Contact Centre or equivalent role, managing essential. Demonstrable knowledge of customer services practices within the FMCG, retail sector, understanding supporting information to ensure that the QA and Training team is appropriately structured and resourced resourced to deliver. Ensure that the QA and Training team complies with relevant regulations. Support with develop
motivated individual to join our organisation as an Governance Administrator. In this role, you will be responsible responsible for implementing and maintaining effective governance frameworks, policies, and procedures. The successful You'll Do: Governance Framework Implementation Develop, implement, and maintain governance frameworks and enforce policies and procedures to enhance governance Compliance Management Monitor and ensure compliance documentation of governance policies, processes, and Generate regular reports on governance activities and
Training Manager - Cape Town SA - US hours At TTEC, we're all about the Human Experience. Elevated. As As a Training Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing department. Oversee all aspects of the delivery of training. Work daily to improve processes and performance clients to resolve all training related issues. Improve efficiency and accuracy of training process; create metrics. L&LD managers are held accountable for training department attrition, including trainers, agents
Training and Support Consultant Our client, a market leader in property management software has an opportunity opportunity for a Training Consultant to join their fast-growing team. They have developed the most advanced management and accounting. The Training Consultant will be responsible for training new clients to use the system Responsibilities: Creating and managing training plans with customers Reporting on training progress of all customers customers that is in training Work directly with client to effectively coordinate each training project to completion
Customer Training Support Consultant (POS 24081)
Somerset West
R 18 000 month
Requirements:
Requirements:
Summary / Objective: We are seeking a training professional with BPO experience that wants to grow and facilitates Training staff to deliver and analyze DASH BPO approved. new hire and developmental training included essential functions. 2. Lead the new hires during training and initial period of employment and ensure all reports. New hire training surveys and new hire performance. 4. Deliver and facilitate training programs for needs. 5. Participate in projects performed by the training departments. 6. Perform other duties as assigned
relevant factory / factories
online retailer, is looking for a highly talented Training Manager to join our Takealot Delivery Team in Cape Town , reporting to the Franchise Compliance Training Manager. We are a young, dynamic, hyper growth in both SOP and training material. ● New franchisee and management training. ● Train SOP’s at a franchisee travel for hands on, face-to-face training. ● Set and maintain service levels of the franchise network continuous training standards and expectations. ● Develop and deliver highly effective training content
Customer Training Support Consultant (POS 24081) Somerset West R 18 000 to R 23 000 per month Requirements: Requirements: Training or consulting experience Bachelor's Degree in Accounting or at least 3 years of bookkeeping packages Excel proficiency intermediate Customer service / support experience will be advantageous Responsibilities: Responsibilities: Creating and managing training plans with customers Reporting on training progress of all customers customers that is in training Work directly with client to effectively coordinate each training project to completion