Exchange server Min 3 years experience in the helpdesk/ support environment preferably tier 1 & 2
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
all servers and end user devices Management of Helpdesk service requests Monitor and respond to system
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
preferable. 1– 3 years working experience in IT helpdesk environment. SQL Knowledge. Exposure to a logistics/retail
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
capabilities of customer satisfaction platforms (i.e. IT Helpdesk, Dynamics CRM, website queries, capable social
capabilities of customer satisfaction platforms (i.e. IT Helpdesk, Dynamics CRM, website queries, capable social