currently looking for a Support Supervisor (Call Centre) , in Pretoria. Responsible for assisting the Ensure wrap-up tasks (for example capturing the call outcome and notes) are completed accurately and to procedure. Ensure agents action inbound sales calls according to procedure. Drive the upsell of additional the products working over either voice or video call, live chat, email or text message. Ensure agents performing audits on communication logs, emails and call recordings to identify areas for improvement. Liaise
client's Legal Collections Call Centre team. As a Legal Collections Call Centre Agent, you will be responsible responsible for handling inbound and outbound calls relating to legal collections, ensuring a positive customer growing company. - Handle inbound and outbound calls from customers regarding their outstanding debts regulations - Matric - Previous experience in a call center environment, preferably in legal collections
lead our client's Legal Collections team in a busy call center environment. The successful candidate will and training - Monitor team performance, including call quality, adherence to collection guidelines, and experience in legal collections, preferably in a call center environment - Proven experience in team management
client's Legal Collections Call Centre team. As a Legal Collections Call Centre Agent, you will be responsible responsible for handling inbound and outbound calls relating to legal collections, ensuring a positive customer growing company. - Handle inbound and outbound calls from customers regarding their outstanding debts regulations - Matric - Previous experience in a call center environment, preferably in legal collections
astute Technical Training Centre Manager to manage its technical training centre in Springs, Ekurhuleni Training Centre strategy in collaboration with the company’s management to ensure that the centre is operating employment.
Implement the Training Centre's strategic plan and manage all aspects of the business to ensure profitability and other stakeholders to enhance the training centre's reputation and expand its trades, products and line with the centre's vision and mission. Drive continuous improvement in the Training Centre in conjunction years' experience in managing a Technical Training Centre. Registration with the relevant SETAs. Comprehensive sales targets and profitably managing a Training Centre. Ability to manage complex, multi-workstream opportunities
Introduction We are looking for a dynamic and experienced Store Manager to guide our team in the furniture and mattress business. The ideal applicant will be enthusiastic about sales, possess great leadership abilities, and have a keen sense of customer service. As a Store Manager, you will be in ch
client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues experience would be advantageous: ● Working in a call centre or in sales ● CRM system (Salesforce in particular) particular) experience ● Ease of use with video calling ● Cold Calling experience Other: ● Working hours from for follow-ups and support calls to clients. ● Conduct client check-in calls and follow-up surveys. ● Interpret other client relationship managers in the Contact Centre to ensure client satisfaction. ● Maintain the ticketing
theclient will be assisted remotely via video and voice calls, with the Hearing Experttroubleshooting issues with experience would be advantageous: ● Working in a call centre or in sales ● CRM system (Salesforce in particular) particular) experience ● Ease of use with video calling ● Cold Calling experience Other: ● Working hours from for follow-ups and support calls to clients. ● Conduct client check-in calls and follow-up surveys. ● Interpret other client relationship managers in the Contact Centre to ensure client satisfaction. ● Maintain the ticketing
theclient will be assisted remotely via video and voice calls, with the Hearing Experttroubleshooting issues with experience would be advantageous: ● Working in a call centre or in sales ● CRM system (Salesforce in particular) particular) experience ● Ease of use with video calling ● Cold Calling experience Other: ● Working hours from for follow-ups and support calls to clients. ● Conduct client check-in calls and follow-up surveys. ● Interpret other client relationship managers in the Contact Centre to ensure client satisfaction. ● Maintain the ticketing