Infrastructure The IT Support Technician Reports to the IT & Infrastructure Manager. The IT Support Technician the team, providing call/incident management, IT support, control, and tracking of information technology other administrative and support functions. Semi-Skilled in technical support Responsibilities include Ensuring that a high level of customer service and support is provided to all internal and external customers phone, through instant messenger and using remote support tools. • • Password Management – Reset and unlock
MyBuildings) Responsibilities: Helpdesk: Attend to daily logged calls on the helpdesk/MyBuildings. Logging and client’s mandates Ensuring supporting documents are attached to Helpdesk/MyBuildings system. Allocating Fast and efficient handling of calls received by helpdesk. Assign job cards to internal maintenance operatives from MyBuilding system. Follow standards of the helpdesk procedures. Adhere to deadlines set by management Prepare and report on daily progress report of helpdesk/MyBuildings. Report overdue work orders. Assist
Summary: We are seeking a highly motivated Helpdesk Technician to support our Infrastructure and Service desk the Infrastructure Support Engineer role is to provide technical expertise to support the service desk excellent customer service, technical assistance, and support for incoming queries and issues related to computer Experience: 5 years of Help Desk support 3-5 years of IT Infrastructure Support experience 3-5 years of Active
we’ll always find EMPATHY WHAT IS YOUR ROLE The IT HelpDesk Manager will spend approximately 20% of their their time working on projects and 40% supporting SaaS applications and working on Service desk tickets. This requirements, and recommend technologies. The IT HelpDesk Manager works in a fast-paced, dynamic environment security and quality standards are achieved. Provide support and administration of Azure, Intune, Azure Active in these areas. Learn about and assist with the support of other applications and platforms, including
recruit an HR Administrator to work within the HR Helpdesk department. The role will be based at Clicks Head Purpose: To provide a comprehensive and efficient HR Helpdesk service to the Group, by receiving, interpreting attend to all related queries received via the Helpdesk. To perform investigations and or reconciliations queries, aligned to SLA's To provide on going support to the HR and Payroll community in order to ensure
Occasional field work might be required to assist with support calls. Huawei qualification (Advantageous) Diploma service calls and performs basic maintenance and support. Responsible for troubleshooting, installing, maintaining maintaining and hardware break-fix Provides technical support to customer in solving technical problems that tickets at the services desk and provide telephonic support to clients where required. Execute approved maintenance
We Want You: We're seeking an exceptional IT Helpdesk Technician L2 to join our dynamic team at BET Software passionate about providing top-notch Level 2 technical support to our internal users within the Hollywood Group go-to expert for all things IT, ensuring seamless support through our ITSM ticketing system. From remote administration, your skills will be at the heart of our IT Helpdesk Department. If you're up for an exhilarating challenge desk/help desk environment, infrastructure remote support. Experience with service-level agreements and ticket
self-directed when necessary Enjoys sharing information, supporting others, and working on a team to achieve team Firewalling Support Minimum 2 years experience - Server Hardware Technologies (CPU/RAID/SCSI) Support Minimum Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Has at least one certification satisfaction-focused. Delivering exceptional client support is absolutely mandatory. Powered by JazzHR
based in Cape Town is seeking to employ an IT Support Technician who would be responsible for ensuring that all operations are fast and stable. The IT Support Technician is also responsible for driving IT strategy the below duties: Support Ticket System• Assisting clients and staff via our support ticketing system• options • Escalating more complex problems to senior support• Good understanding of networking and internet networks• Troubleshooting wireless problems Tech support• Virus, malware, Trojan removal• Operating system