service in SLAs.
levels of service in SLAs. Negotiating and agreeing OLAs (Operational Level Agreements) and, in some cases provided to customers. Reviewing service scope, SLAs, OLAs and other agreements on a regular basis. Ensuring their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance
levels of service in SLAs. Negotiating and agreeing OLAs (Operational Level Agreements) and, in some cases provided to customers. Reviewing service scope, SLAs, OLAs and other agreements on a regular basis. Ensuring their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance
and report on operational IT SLA’s (Vendors) and OLA’s (Site Leads). File periodic reports to top management