Our client is searching for a First Line Incident Analyst to join their team in Pretoria. Job Purpose: these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: provide first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
as global career opportunities. What you'll do First line response and resolutions. Customer interaction
Description Our client is searching for a First Line Incident Analyst to join their team in Pretoria. Job Purpose: these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: provide first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
as global career opportunities. What you'll do First line response and resolutions. Customer interaction
resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:Quickly identify solutions, through either verbal, front line or Client authorised First Time FixesEnsure correct business severity
Our client has an opportunity available for a First Line Manager in the Client Engagement department based principles. People management experience. Personal lines experience. Responsibilities: Drive client service procedures and standards. Develop work routines in line with operational plans or schedules. Share knowledge
JOB TITLE: First Line Response (FLR) Technician LOCATION: Hybrid: George & Remote ABOUT CYBERLOGIC: technicians take ownership of the service experience from first contact through to resolution. KEY RESPONSIBILITIES: Mimecast, Printer Setup, Delegate email access) - First call resolution (password resets, out of office
seeking its next strong technical and ambitious first line support engineer sought by a dynamic internet escalate to 2nd or 3rd line support within defined parameters. The first line support engineer is the have at least one-plus years' experience in a First Line Support environment.Duties:Professionally respond service requests logged or managed through 2nd and 3rd Line Support tiers.Remain courteous, tactful, honest
To process blood donations into first line and specialised blood products within agreed time frames and
available for First Line Processing Supervisor. The Incumbent will be responsible for First Line Processing procedures are adhered to. Key Performance Areas: First Line Processing Operational Objectives have been accomplished