Understanding the call centre metrics and consistently achieving minimum metrics. Capturing and recording Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete and accurate
Understanding the call centre metrics and consistently achieving minimum metrics. Capturing and recording Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete and accurate
regulations. Experience in reporting on key production metrics. Organise and oversee the design and manufacture
responsible practices.
succession planning Oversee HR department budgeting HR metrics and reporting, including turnover rates, demographics Demonstrable extensive experience with Human Resources metrics and reporting Knowledge of HR systems and databases
succession planning Oversee HR department budgeting HR metrics and reporting, including turnover rates, demographics Demonstrable extensive experience with Human Resources metrics and reporting Knowledge of HR systems and databases
analysis and data modelling of proposed targets/metrics and KPIs.
Evaluate financial performance and
reviews
evaluations AND Cost control Legal compliance Costing Metrics Tracking expenses Monthly