incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 Std. · Low: 35 time DAM operations concerning service request ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium:
and successful
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
Knowledge (essential): Microsoft Excel MS Office Ticket logging Data Capturing Other: Proficiency in Afrikaans
Knowledge (essential): Microsoft Excel MS Office Ticket logging Data Capturing Other: Proficiency in Afrikaans
Knowledge (essential): Microsoft Excel MS Office Ticket logging Data Capturing Other: Proficiency in Afrikaans
server support Keeping documentation and helpdesk tickets up to date Any additional IT related tasks required
management) · Resolve incident tickets · Analyze and resolve problem tickets · Any additional responsibilities
safe and successful. · Following up on incident tickets to make long term improvement. · Actively making making suggestions to reduce the number of problem tickets. · Proactive improvements in daily IT operations