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Service Desk Analyst
Core Group
Sandton
will be beneficial. Experience on working with ticketing systems MacOS Support Essentials ITIL Foundation Level Agreements (SLAs). Respond timeously to all tickets logged. Proactively identify and address issues ownership of all assigned tickets. Ensure tickets are correctly classified. Ensure ticket priorities are correctly Action all tickets professionally and in a timely manner until fully resolved. Ensure all tickets statuses stakeholders for all tickets placed on hold. Work as a team ensuring all tickets are actioned accordingly
share this job on whatsappShaft Timberman Orkney
Workforce StaffingSouth Africa
TIMBERMAN Required certifications: Blasting Ticket Onsetter Ticket Mining experience
Shaft Timberman
Workforce StaffingSouth Africa
TIMBERMAN Required certifications: Blasting Ticket Onsetter Ticket Mining experience
Services Coordinator Somerset West
Helderberg PersonnelSomerset West
technician skills on admin work). Keep track of service tickets and recalls. Implement corrective action as needed Management Companies Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
Field Service Engineer
Westlake
R 22 000 CTC not limited to:
- Reviewing tickets and requirements on Autotask Service Desk
- Ensuring Desk
- Ensuring Autotask is updated on ticket progress
- Ensuring tickets are completed timeously
- Ensuring work done is always given on the ticket
- Ensuring after each ticket is complete and that the feedback types, categories, severity, and urgency of the ticket.
- Building sustainable relationships and support
- Using the best electronic means available (ticket system, monitoring, remote, email,
- telephone
Field Service Engineer Cape Town (westlake)
Armstrong AppointmentsWestlake
R 22 000 CTC Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
It Systems Engineer Faerie Glen
Hr InsyncSouth Africa
approved and contracted by HR. Ticket SLA Management - ≥ 95% of every month's tickets to be completed within Recovery BIT Tickets SLA IT Service Level Performance Review – Internal IT Department Tickets Disaster Recovery
It Field/helpdesk Technician For Managed Service Provider
Cape Town City Centre
Products and Service.
Operations Senior Tshwane (pretoria)
Jordan Human ResourceSouth Africa
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 Std. · Low: 35 time DAM operations concerning service request ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium:
Senior Services Coordinator Somerset West
Peoplefinder Career PlacementsSomerset West
or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed contractual requirements. Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
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