strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years
international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring
international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring
and replacement assessment Non-exam condition assessment processing Exam condition assessment escalations
and replacement assessment Non-exam condition assessment processing Exam condition assessment escalations
will be beneficial. Experience on working with ticketing systems MacOS Support Essentials ITIL Foundation Level Agreements (SLAs). Respond timeously to all tickets logged. Proactively identify and address issues ownership of all assigned tickets. Ensure tickets are correctly classified. Ensure ticket priorities are correctly Action all tickets professionally and in a timely manner until fully resolved. Ensure all tickets statuses stakeholders for all tickets placed on hold. Work as a team ensuring all tickets are actioned accordingly
breached by resolving tickets timeously.
products
products Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly Directly participate in the support queue for tickets and/or be an escalation point for peers working Ensure resolution and RCA's of all assigned support tickets in accordance with customer SLAs Administer and management and ability to troubleshoot internal IT tickets Demonstrate general IT experience from networking pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well