team. Responsibilities include addressing support tickets by either resolving them directly or escalating the appropriate team for further action, based on ticket details. Additionally, the candidate will support onsite methods. DUTIES: Ticket Handling Responsibilities: Review all assigned tickets and ensure the scope scope of the ticket is clearly understood. Request clarification if anything is unclear. Correctly logging throughout the support process. Important & urgent tickets are classified and categorized correctly and then
report on all compan'y's Support Desk tickets received. These tickets will include End User Support, Environment both oral and written form. Escalate unsolved tickets to a SharePoint Developer as and when required
meetings. Overseeing and proactively reviewing the ticket board for exceptions and taking/setting decisive plans. Serve as point of escalation for complex tickets. Conducting team member reviews, performance management reporting. Support all team members in closing their tickets – work as a team. Working with the HR Manager on Scripting and coding experience Experience with ticket management systems
invoices Data capturing Flight bookings, car hire, ticket purchases Diary management Personal banking Personal
invoices Data capturing Flight bookings, car hire, ticket purchases Diary management Personal banking Personal
before month end. Oversee WIP ensuring minimum job tickets before month end. Maintenance of stock policies
quantities against shipped units and coordinate ticket lists and hanger schedules
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
support tickets and based on the provided information, either accept and resolve the ticket or identify
business to increase customer base and grow revenue. Examine tax status and risk tolerance to maximize income