Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
Manage and oversee the daily operations of the call center department. Develop strategies to increase sales targets, of this department. Monitor and evaluate call center performance, ensuring high quality customer service policies and procedures. Train, coach, and motivate call center staff to achieve individual and team goals. Conduct potential clients Ensuring that the Sales Support Call Cycle is kept up to date. Managing the rep stock split and distribution. Proven experience as a Call Center Manager or similar role in a sales environment
Manage and oversee the daily operations of the call center department. Develop strategies to increase sales targets, of this department. Monitor and evaluate call center performance, ensuring high quality customer service policies and procedures. Train, coach, and motivate call center staff to achieve individual and team goals. Conduct potential clients Ensuring that the Sales Support Call Cycle is kept up to date. Managing the rep stock split and distribution. Proven experience as a Call Center Manager or similar role in a sales environment
either as a broker agent or tied agent
- Call center agents not preferred unless they have a minimum
either as a broker agent or tied agent
Business Objectives through prioritising of logged calls on Service Now system. Financial /Business Objectives Business Objectives through prioritising of logged calls on Service Now system. Client Service and Relationships service desk agent profile. Log and assign stakeholder call to the appropriate team responsible for resolving specific stakeholder incidents and track and monitor call until resolution is received to provide stakeholders requests and incidents quickly. Monitor calls in email queue to ensure calls are managed within the required