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Consultant, Tele-Servicing (Inbound)

 Standard BankRoodepoort, Gauteng

Inbound call centre adherence. Takes inbound calls and maintain call centre service level at 80/20. Maintain a Quality assurance average above 96%....


Client Service Agent

Morningside, Gauteng

1 Year minimum call centre experience. Maintain customers’ relationships by following quality assurance guidelines....


Risk Advisory — Tip-Offs Anonymous — Junior Consultant

 DeloitteJohannesburg, Gauteng

Call centre solution selling experience (preferably). Focus on quality. Technology Assurance & Advisory. Accuracy and quality of work....


Travel Call Centre Team Leader

 Zurich Insurance GroupJohannesburg, Gauteng

Compile daily call centre reports. Knowledge of call centre telephony and technology. Develop call centre initiatives which motivate and drive performance....


Call Centre Operations Manager

 Manpower SA Pty LtdJohannesburg, Gauteng

Managing system and process improvement and quality assurance programs. Call center certification. Leading e-commerce company who provide big solutions to big...


Senior Manager: Collections Contact Centre

 African BankJohannesburg, Gauteng

Call Centre/ Workflow/Dialler Systems:. Set strategic direction for the Collections Call Centre. Formulate and manage the implementation of strategy within...


Consulting - AMS - Operations Manager - Manager

 DeloitteJohannesburg, Gauteng

Manage quality call resolution in centre based on client’s processes and service levels. Direct and manage the overall and day-to-day business and technical...


Technical Lead - HHP

 Unique PersonnelJohannesburg, Gauteng

Call Centre staff and Vendors; First Call Resolution (FCR). Review and improve both internal and external operational processes to achieve improved efficiency,...


P.I. Manager

 Unique PersonnelJohannesburg, Gauteng

Call Centre staff and Vendors; In depth knowledge of repair and service centre operations. Align, innovate, train and coordinate all new processes and...


Call Centre / VOC Manager

 Unique PersonnelJohannesburg, Gauteng

Key Results Area Call Centre -. Detailed knowledge of SVC and call centre operations; Relevant Quality Metrix....