data to ensure accuracy Qualifications Grade 12 WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin
Oversees and maintains the Workforce Management (WFM) Platform / System Identifies real time call volume courses, including WFM processes, terminology and tools 3 Years in a leadership role within WFM 3-5 years of
and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin ensure accuracy Qualifications Matric with Good WFM Experience, MS Excel Skills Additional Information
improving Incident Management Intraday Capacity Planning WFM recommendations, Back fill and Attrition trends Problem courses, including WFM processes, terminology and tools 3 Years in a leadership role within WFM 3-5 years of
Oversees and maintains the Workforce Management (WFM) Platform / System Identifies real time call volume courses, including WFM processes, terminology and tools 3 Years in a leadership role within WFM 3-5 years of
desired service level. To work as part of a greater WFM team and ensure that all functions performed/services performed/services provided are in line with the overall WFM strategy. KEY RESPONSIBILITY AREAS Develop and maintain Maths Industry relevant training courses, including WFM processes, terminology and tools Preferred A relevant education Experience Min 3 year's experience in a WFM team. Min 1 year's planning experience with Aspect
desired service level. To work as part of a greater WFM team and ensure that all functions performed/services performed/services provided are in line with the overall WFM strategy. KEY RESPONSIBILITY AREAS Develop and maintain Maths Industry relevant training courses, including WFM processes, terminology and tools Preferred A relevant education Experience Min 3 year's experience in a WFM team. Min 1 year's planning experience with Aspect
Position Title: WFM - Team Lead PlanningPosition Summary:The primary responsibilities of a Workforce Workforce Management (WFM) Planning Team Leader includes:✓ To lead a team of Workforce Management Planners to business's needs. Some of the key responsibilities of a WFM Planning Manager would include:o Assessing and forecasting management strategieso Managing and overseeing the WFM Planning team to ensure optimal performance, adherence efficiencies and process improvements across the WFM Planning team to enhance customer service, drive
We are looking for an excellent WFM Manager to join the team Basic Functions Generates month-wise, day-wise SystemServes as the main point of contact for all WFM concerns Essential Functions Reviews and amends the
to execute and manage our Workforce Management (WFM) strategy for multiple teams at organisation Business responsibilities include: The management of the WFM team to ensure forecast and schedules are created Effectively lead the WFM team and facilitate a culture of Learning & Development within the WFM teams. To facilitate facilitate the implementation of a macro-Business WFM strategy to achieve the overall Company objectives best-in-class call centre incentive schemes Previous WFM and dialer knowledge (Noble) or experience in a campaign's