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Rentokil Initial: Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com Our family of businesses: Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 65 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens. Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity Requirements To lead, coordinate, motivate and develop a team of service colleagues to provide world class services to our customers whilst ensuring achievement of all relevant service KEY PERFORMANCE INDICATORS (KPI’s).To intervene purposefully to optimize service performance with individuals, or the team, by taking timely and effective action when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded. To deliver quality service in full compliance to Health, Safety & Environmental requirements in line with Company standards and expectations. To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by: Assuring service quality by frequent site QUALITY ASSURANCE (QA) visits. Continually developing service colleague competency via frequent field coaching and subsequent performance feedback (Technician Performance Assessment {TPA}). Developing and maintaining a positive high personal profile with our customers (including selected CUSTOMER CARE MANAGEMENT (CCM) / Tiered Customers). Secondary education with at least Matric / or equivalent. plus 5 years Technician experience of which at least 3 were in the role of Senior Technician Valid unendorsed Code 08 /10 drivers licence. Computer literate – Word, excel, power point, other Excellent numeracy skills Service industry experience Customer Management / CRM experience. Food safety Management (I) Health & Safety –minimum of 2 years experience HR / IR / ER knowledge / application A minimum of one additional specialist qualification – e.g.: PEST Full NCPC Certificate Plus, qualified on internal systems: Pest Guard; PNOL; iCABS; HACCP International auditing standardising. AIB; YUM; BRC Fumigation qualification Termite qualification Woodborer qualification A minimum of one additional specialist qualification – e.g HYGIENE /AMBIUS A tertiary qualification / experience in Horticulture / Hygiene required Benefits A number of benefits including subsidised Medical Insurance, Risk and Retirement funding Opportunity for Growth and Developmen Employment Equity: Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets. Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today Apply Now

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